Trusted transcription and data entry solutions for Australian businesses. DAATS provides professional transcription services with experienced local typists, fast turnaround, and guaranteed confidentiality. Find answers to common questions about our secure transcription process, file formats, turnaround times, and quality standards.
Digital & Audio Transcription Services respects the sensitivity of our clients materials entrusted to us for transcription. Clients may request a Confidentiality Agreement to be sent to them, or we are very happy to sign one provided by you. All transcriptions and audio files are the property of our client upon completion and Digital & Audio Transcription Services will make every effort to destroy any audio files or transcripts once deemed appropriate to do so. Our staff are bound by this same privacy policy.
Our team is carefully selected by Tara to ensure DAATS delivers experienced, efficient, and reliable support across every project. Our staff have skills in a broad range of specialty areas so we are guaranteed to have the right person to complete your job. All DAATS staff are Australian residents, and we proudly keep all work onshore, with no offshore outsourcing.
Sound quality, number of pauses, clarity of the speakers (mumbling/background chatter, children), whether the speaker is speaking coherently, level of punctuation required etc all contribute to the speed at which the typist can accurately transcribe.
Our customer support team is available via phone and email from 9:00am to 5:00pm, Monday to Friday (ACST). During these hours, we aim to provide prompt and helpful support.
Outside of standard business hours, while availability isn’t guaranteed, we often monitor enquiries and will respond as soon as possible.
If you require support outside these times, simply send us an email with your preferred contact number, date, and time, and we’ll arrange a call that suits you.
DAATS has a policy of hiring the best transcribers we can find. If you would like to join our team of excellent transcribers, please apply here.
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We offer multiple transcription styles to suit your needs:
Our experienced team can tailor the transcription style to your preference, ensuring the final result aligns with your intended use.
Timestamps are measured from the start of the audio and are inserted at the beginning of each speaker change, and if appropriate, for instance in audio files with long monologues, at paragraph breaks.
Most finished transcripts are delivered to your inbox in Word format. Please contact us if you have other requirements.
It takes a minimum of four (4) hours to transcribe a one hour tape and could take up to 6 to 8 hours depending on the quality of the tape. Focus groups, meetings, conferences and seminars could take much longer to transcribe because of multi voices/speakers and the quality of the tape, i.e. language, technical terms, etc.
We assess your file, confirm the project price and turnaround time prior to starting your job so you know the final cost. We will contact you immediately if there is any problem with the audio that may affect the quoted price. We never wait until after a job is complete to discuss a problem.
The turnaround time for one audio hour is normally 2-3 days. If you have a larger project, your transcripts will be sent to you as they are individually completed, rather than in one large batch. If you have not received your transcript within the expected time frame, simply email us and we will let you know when to expect it.
Many .wav files are too large to send electronically. You can use this wav file converter to compress the file and send.
We accept files on DVD, CD and all size cassettes. Using the latest technology we are able to transcribe virtually all digital file formats.
Digital & Audio Transcription Services use the secure file transfer company ShareFile. Using this feature you will be able to safely and securely upload your files.
Generally if there are three or more participants it becomes difficult to provide an accurate transcript. To achieve the best possible audio ensure you have adequate microphones for the size of the group and ensure each participant states their name at the beginning of the recording, so they can be identified. For even better identification, ask each participant to state their name each time they are speaking. Always test first to make sure all participants can be heard.
We accept all kinds of audio quality but bear in mind that difficult or poor audio quality will affect the pricing of the job. For best results, see our Audio Tips.
Difficult audio is audio that is harder to transcribe. Difficult audio includes accents, technical language (medical, legal, foreign words, industry-specific), meetings with multiple speakers, noise (background, foreground, etc), talking fast, and muffled or quiet recordings.
You can use this wav file converter.